Each year, InformationWeek gives a fellowship award to a student at Carnegie Mellon University who we think has an innovative idea, a compelling research project, or a groundbreaking product that's designed to advance business technology. Our recipient this year is Gregory Bednarski, a graduate student at the H. John Heinz III School of Policy at CMU. Greg has spent many months studying the impact of cyberextortion on U.S. business.
We're all aware of the damage that viruses, phishing, and other security breaches have on businesses. But cyberextortion is one of the most complex and potentially damaging exposures for businesses, and many don't prepare for it. According to Greg's research, 17% of the 100 small businesses he surveyed have experienced some form of cyberextortion. And that's a conservative number, according to some security experts.
Here's an all-too-real scenario that Greg describes: "A typical Monday. ... After answering or filing your important messages, you come across a note titled 'Customer Information,' but from an unfamiliar sender. You open the message only to find a listing of your largest customers' accounts, credit, order histories, and forecasts. ... Attached to the information is a simple threat: give us cash, or this information goes public. $27,000 divided equally and deposited into three separate foreign accounts, all in a country with tenuous relations with your government, before the week's end. What do you do?"
So, what do you do? This week, our security expert, George V. Hulme, digs deeper into the data, talks to victims of cyberextortion, and provides some tips on how to thwart it and what to do if it happens to you (see "Extortion Online"). Greg's full report is available at http://www.informationweek.com/1005/report.htm.
The Business of Going DigitalDigital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.
What The Business Really Thinks Of IT: 3 Hard TruthsThey say perception is reality. If so, many in-house IT departments have reason to worry. InformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business views IT's performance in delivering services - and, more important, powering innovation. The news isn't great.