Business & Finance
02:34 PM
Stephanie Stahl
Stephanie Stahl

Editor's Note: Will IT's Walter Mitty Step Up?

In response to a comment that IBM CEO Sam Palmisano wrote in "Opportunity On Demand" (p. 18, Jan. 27), a reader recently lauded him for a simple yet powerful statement that "the next trillion of IT investment will come from something basic: reorienting the IT industry around the needs of the customer." And while one could argue that that goal would require a slew of different products and services, new business processes, and a change in organizational culture and business models, this reader portended that the IT industry won't achieve significant growth again until someone develops a product that customers simply can't live without.

On the one hand, that goes against the wisdom that a company must analyze and understand core business processes and then look for a way to improve or transform them with appropriate technology. But the reader's ultimate point was that it's refreshing to hear that the customer is king once again and growth will come when customers' needs come first and foremost.

I thought we might have a little fun and come up with a list of as-yet-to-be-created products that you couldn't live without. So dig deep into your imagination and let me know what would make your life or your company's business significantly better. Is there a gaping hole in your supply-chain processes that could be filled with a new product or service? A security product that would help you sleep better at night? A better budget-forecasting tool? Better yet, a better real-time business tool? A tool that filters out all spam--for real? (Fortunately, there's been progress on that front. See p. 22 for a look at what's working, and the lingering problems.)

Be general or specific, even wacky. Forget about the cost or R&D involved. I'll share the results later.

Stephanie Stahl

To discuss this column with other readers, please visit Stephanie Stahl's forum on the Listening Post.

To find out more about Stephanie Stahl, please visit her page on the Listening Post.

Comment  | 
Print  | 
More Insights
Threaded  |  Newest First  |  Oldest First
Register for InformationWeek Newsletters
White Papers
Current Issue
Top IT Trends to Watch in Financial Services
IT pros at banks, investment houses, insurance companies, and other financial services organizations are focused on a range of issues, from peer-to-peer lending to cybersecurity to performance, agility, and compliance. It all matters.
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Join us for a roundup of the top stories on for the week of October 9, 2016. We'll be talking with the editors and correspondents who brought you the top stories of the week to get the "story behind the story."
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll