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Wednesday,
April 14, 2004
11:00 a.m. PT
2:00 p.m. ET
Duration: One hour
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Speakers:
Doug Dittrich,
Product Line Director, Vantage
Craig Walker,
Enterprise Architect, West Bend Mutual Insurance
Moderator:
Lou Bertin,
Contributing Editor, Events, InformationWeek/Principal, Bertin & Co.
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Connecting IT Value to Business: The Power of Application Service Management |
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An InformationWeek Vendor Perspectives TechWebCast
Enterprise IT and business executives wrestle with ways to link the value of IT to business performance. With technology pervasive at every level of the enterprise, the need for linking IT value to business performance goes beyond financial performance to include the overall experience for internal and external customers.
Naturally forming IT silos complicate the issues. When problems don't fall clearly into a single silo, specialty organizations have difficulty addressing problems. The resultant finger-pointing inhibits collaborative problem-solving and creates environments where:
- Performance issues originate from calls from business users or complaints to the help desk.
- Limited information makes rapid assessment of business consequences difficult.
- Well-defined, streamlined processes for resolving problems can't be deployed;
This InformationWeek TechWebCast addresses how application service management technologies have been applied to eliminate these bottlenecks; create tangible links between IT efficiencies and business performance; and foster an environment of performance partnership
Join us to hear first-hand from
Doug Dittrich, Product Line Director, Vantage
Craig Walker, Enterprise Architect, West Bend Mutual Insurance
This InformationWeek NetSeminar addresses what our readers have identified as perhaps THE key issue regarding overall enterprise efficiency and is a must-attend for anyone involved in enterprise IT.
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