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InformationWeek Forum
Date:
December 6 - San Jose
Hyatt San Jose

For more information:
please call 1-800-340-2011 or send email.


Sponsored by:
          epicRealm



Customer Transaction Experience



Business and IT executives know that a great product line, and a great looking Web-site aren't enough to ensure long term E-Business growth and success. As the competition from thousands of new products sites heats up, the E-advantage will go to those businesses who can deliver a transaction experience so satisfying that customers come back - and buy - again and again.

Agenda
8:00 am Breakfast and registration

9:00 am Opening remarks/welcome
Lou Bertin, Contributing Editor InformationWeek


9:05 am Keynote: The (Rapidly Evolving) Content Distribution Service Market

Joel Yaffe, Industry Analyst,
Giga Information Group


10:05 am Refreshment break

10:25 am Next Generation Content Delivery

Hal Speed, Director, Corporate Marketing,
epicRealm


10:50 am Capacity Content and the Customer

  • Weathering the Curve and Managing Growth: Keeping Up With Skyrocketing Bandwidth and Availability Demands

  • Content Management Techniques For Optimizing and Improving Network Performance and Customer Response Time

  • Privacy, Security and Personalization: New Approaches to Enhancing The Customer Experience

  • Beyond Web Development and Deployment: Tackling Life-Cycle Management and Integration with Back-End Systems

  • Incorporating Multimedia Services Such as Audio and Video Into Your Network Architecture

  • Buy IT or Build IT: Forging Relationships With Network and Application Service Providers

Panelists:

Chris Doell, Chief Executive Officer,
sportstalk.com

Karin Hempel, VP, Software Development on
Velocity Product Line,
Electronic Brokerage Technology,
Charles Schwab

Steve Sands, Vice President eSolutions Manager
Personal Insurance,
California Casualty

Moderated by Bob Rubin, Contributing Editor, InformationWeek


12:15 pm Lunch and networking