Date and city: September 19 -- Boston The Swissotel One Avenue de Lafayette Boston, MA 02111	Gaining The E-Business Edge: The Customer Transaction Experience
8:00 am	Breakfast and registration
9:00 am	Opening remarks/welcome Brian Gillooly, Editor-in-Chief, Events, InformationWeek
9:05 am	Keynote: Managing Content and Surviving Complexity to Create an Effective E-Commerce Solution Presented by Joel Yaffe, industry analyst, Giga Information Group
10:05 am	Refreshment break
10:25 am	Capacity content and the customer Weathering the Curve and Managing Growth: Keeping Up With Skyrocketing Bandwidth and Availability Demands Content Management Techniques For Optimizing and Improving Network Performance and Customer Response Time Privacy, Security and Personalization: New Approaches to Enhancing The Customer Experience Beyond Web Development and Deployment: Tackling Life-Cycle Management and Integration with Back-End Systems Incorporating Multimedia Services Such as Audio and Video Into Your Network Architecture Buy IT or Build IT: Forging Relationships With Network and Application Service Providers Moderated by Pete Weiss, Senior Managing Editor, InformationWeek
11:45 am	epicRealm presentation
12:15 pm	Lunch and networking
For more information:
please call 1-800-340-2011

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