Date and city: October 3 -- Los Angeles The Four Seasons 300 South Doheny Drive Los Angeles, CA 90048	Gaining The E-Business Edge: The Customer Transaction Experience
8:00 am	Breakfast and registration
9:00 am	Opening remarks/welcome Robert Rubin, Contributing Editor, InformationWeek & CEO, Valley Management Consulting
9:05 am	Keynote: Managing Content and Surviving Complexity to Create an Effective E-Commerce Solution Presented by Joel Yaffe, Senior Industry Analyst, Giga Information Group
10:05 am	Refreshment break
10:25 am	Next Generation Content Delivery Presented by: Chad Riseling, Director, Channel Sales, epicRealm
11:00 am	Panel of Industry Experts Discuss: "Capacity Content and the Customer" Weathering the Curve and Managing Growth: Keeping Up With Skyrocketing Bandwidth and Availability Demands Content Management Techniques For Optimizing and Improving Network Performance and Customer Response Time Privacy, Security and Personalization: New Approaches to Enhancing The Customer Experience Beyond Web Development and Deployment: Tackling Life-Cycle Management and Integration with Back-End Systems Incorporating Multimedia Services Such as Audio and Video Into Your Network Architecture Buy IT or Build IT: Forging Relationships With Network and Application Service Providers Moderated by Karyl Scott, Senior Managing Editor, InformationWeek Labs
12:15 pm	Lunch and networking
For more information:
please call 1-800-340-2011

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