InformationWeek

Managing the IT infrastructure has become core to the success of many enterprise business processes. As a result, IT is being forced to work much more closely with the business. IT often manages only IT components, but the future lies in managing business-oriented, end-to-end IT services. In this InformationWeek TechWebcast, Debra Curtis, Research Director, IT Operations Management at Gartner, will offer tactical technologies and strategic advice for IT managers who are shifting to a business service model, including:

• The importance of aligning IT with business goals and processes
• Defining business-oriented, end-to-end IT services
• Managing to business service levels and communicating IT results in a language the business understands

Log on from your office to participate in this interactive discussion on how to manage your IT infrastructure as a business service.