InformationWeek

Service level management (SLM) is a growing need in the enterprise that has been exacerbated by recent challenges in the economy. The need to link IT expenditures and performance to the business is critical to the success of all organizations. Most IT professionals understand the need to implement service quality management while at the same time are challenged by the SLM terminology, processes, and the ability to acquire SLM toolsets. In this InformationWeek TechWebCast, Lisa Erickson Harris, Research Director, Enterprise Management Associates, will offer background and practical guidance for choosing SLM solutions.

Topics include:

• SLM background covering basic terminology and concepts
• Understanding business-centric and end-user oriented SLM
• A discussion of trends in SLM toolsets and the SLM market
• Tips for justifying SLM purchases

Log on from your office to participate in this interactive discussion on how to choose SLM tools that will meet IT and business goals.