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EVENTS > Application Problem Resolution

DATE

Tuesday,
March 23, 2004
9:00 a.m. PT
12:00 p.m. ET

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FEATURED SPEAKERS

Speakers:

Cameron Haight,
Research Director, Gartner Research

Yoav Banin,
Director, Product Marketing, Mercury Interactive

Moderator:

Charles Neulight,
Contributing Editor, InformationWeek

SPONSOR

Mercury
Manage IT to deliver business results: Optimize Application Problem Resolution
An InformationWeek Vendor Perspectives TechWebCast

Application availability and performance issues have a tremendous business impact. An hour of application downtime can cost a business millions of dollars in lost revenue and operational support costs. Current approaches to solving application problems are quite inefficient and at times may completely break down. Problems are rapidly escalated from Tier 1 support to Tier 2 and application experts, without significant efforts at root cause diagnosis or resolution.

Mercury has recently launched the Mercury Resolution Center to accelerate problem resolution to minimize business cost of application downtime. In this TechWebCast the viewer will learn how to:

  • Empower front-line support teams to respond to application problems
  • Eliminate the "all-hands-on-deck" approach to resolving application problems
  • Prevent future problems by consistently resolving the root cause



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