InformationWeek

Offshore business process outsourcing has the potential to deliver a broad spectrum of benefits, including resource flexibility, reduced costs, and a deep well of highly-skilled workers. This InformationWeek Executive Briefing examines the critical elements of the decision to outsource business processes, how to identify a location, what to look for in a vendor and necessary processes and infrastructure for a successful offshore program. Whether your business is embarking on a new venture in business process outsourcing or looking to improve its current business process outsourcing situation, you won't want to miss this real-world assessment of the benefits and challenges of offshore business process outsourcing.

Please join InformationWeek's editors for an exclusive Executive Briefing featuring an industry analyst, original InformationWeek research and an end-user panel of industry experts who explore up-front planning, assessment of internal processes, infrastructure needs, internal project accountability and effective client-vendor communications. Find out how to identify best processes for offshore outsourcing, ways to minimize risk and how to address business contingency planning in today’s world.

Topics to be covered include:

		Developing realistic cost and time projections
		Deriving maximum value from your investment
		Communications in a cross-cultural environment
		Essential criteria for vendor selection
		Evaluating and mitigating risk
		Business contingency planning
		Effective SLAs and other business documents