Date: November 1, 2000 8:30am - 9:30am PST 11:30am - 12:30pm EST	E-Support: Regain Control of the Tech Support Chaos An InformationWeek NetForum Event Specific Password: IWKNET1101
8:30 am PST 11:30 am EST	Welcome/Opening Remarks Brian Gillooly, Editor-in-Chief, InformationWeek Events
8:33 am PST 11:33 am EST	"Challenges & Opportunities in E-Support: A Market Overview" Sharon Ward, Director, Enterprise Business Applications The Hurwitz Group
8:38 am PST 11:38 am EST	"E-Support: Regaining Control of the Tech Support Chaos" An Interactive Panel Discussion The Headaches and Heartaches of the Nagging IT Resource Issue Understanding the ROI of E-Support Can Employees Really Be Trusted With Managing Their Own Support and Upgrades? Ease-of-Use and Interoperability Moderator: Brian Gilooly, Editor-in-Chief, InformationWeek Events
9:03 am PST 12:03 pm EST	A Presentation from Peregrine Systems
9:13 am PST 12:13 pm EST	Interactive Discussion Resumes Audience Q&A begins
9:30 am PST 12:30 pm EST	Event Concludes
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