Wednesday,
March 27, 2002
11 a.m. - 12 p.m. PT
2 p.m. - 3 p.m. ET
Moderator: Robert M. Rubin,
Contributing Editor, InformationWeek and Optimize Speakers: Bill Price,
former VP,
Global Customer Service,
Amazon Mitch Bishop,
VP, Marketing,
Tightlink
Collaboration: The Key to World-class Customer Service
An InformationWeek NetRoundtable
Customer defections can be a critical problem to any business attempting to grow and prosper. Join us for this one-hour NetRoundtable to speed up collaboration with internal and external parties to resolve complex, multi-party customer issues.
Log on from your office to find out how to drive down the rate of customer defections through collaboration.
Discussion topics include:
How to increase customer retention and revenues
Why collaboration is the most important key to future success
How to quantify customer loyalty
Solutions that reduce costs, enhance relationships, and increase profits
