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Farmers HERO First Notice of Loss Application Improves Service Quality and Efficiency

Insurance
Dec 03, 2009
Leveraging Pegasystems BPM software, Farmers' HERO first-notice-of-loss application links to back-office systems to power sequenced questions for call center reps, resulting in improved call handling and CSR training.

Knight to Enter Global Carbon Markets, Hiring Traders

Trading
Dec 02, 2009
The global capital markets firm has hired Dan Braun as head of carbon trading. Braun will build the business and hire additional traders.

What ING's Insurance Divestment Means to the Bancassurance Model

banking
Dec 02, 2009
With ING forced to divest its insurance operations, the long-term viability of the bancassurance model has come under scrutiny.
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RSA Canada Selects Duck Creek

RSA Canada has selected Duck Creek Technologies' policy administration system for its commercial Insurance operations.

Bank of America to Repay Bailout Debt

The largest U.S. bank by assets, Bank of America, said it would repay its bailout debt, signaling further confidence in the nation's financial firms.

Farmers HERO First Notice of Loss Application Improves Service Quality and Efficiency

Leveraging Pegasystems BPM software, Farmers' HERO first-notice-of-loss application links to back-office systems to power sequenced questions for call center reps, resulting in improved call handling and CSR training.

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