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Top Stories

Farmers HERO First Notice of Loss Application Improves Service Quality and Efficiency

Insurance
Dec 03, 2009
Leveraging Pegasystems BPM software, Farmers' HERO first-notice-of-loss application links to back-office systems to power sequenced questions for call center reps, resulting in improved call handling and CSR training.

Bank of America Repaying Government $45B

banking
Dec 02, 2009
Bank of America announced Wednesday it has negotiated an agreement to pay back the $45 billion in federal aid it has received.

Knight to Enter Global Carbon Markets, Hiring Traders

Trading
Dec 02, 2009
The global capital markets firm has hired Dan Braun as head of carbon trading. Braun will build the business and hire additional traders.
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