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InformationWeek Daily - Tuesday, Sep 25, 2007


Editor's Note

IBM Eases The Way To Lotus Symphony

I'm always pleased when companies respond to the complaints of its user base -- especially when the user base isn't paying anything for the privilege. So while it is gratifying that Apple is offering irate early iPhone adopters $100 coupons, I feel even more appreciative that IBM quickly tweaked its originally irritating registration process for Lotus Symphony.

Part of that, of course, is that I was one of the complainants. Last week, when I rushed to download the new and much-touted Lotus Symphony suite (okay, I admit it -- I'm as much an early adopter as anyone when it's a free download), I found myself increasingly frustrated by what I felt was a long and unnecessarily intrusive registration process. (Especially when compared to that of its nearest rival, OpenOffice.org.)

Well, there's only one thing to do when a piece of software makes you grit your teeth for any reason, and so I wrote a blog detailing my travails in trying to do a simple download of the new three-application office suite. That was the morning of Thursday, September 20th. By Friday afternoon, readers were leaving comments asking what the heck I was complaining about -- all you had to do to avoid the long registration form was choose to continue without an IBM login ID.

Read the rest of my thoughts here.

Barbara Krasnoff
bkrasnoff@cmp.com
www.informationweek.com

Quote of The Day

"Change is the law of life. And those who look only to the past or present are certain to miss the future." -- John F. Kennedy

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