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Firefox 1.5 Stability Problems? Readers And Mozilla Respond

Firefox users wrote to us detailing their problems with the browser, and we asked Mozilla for some answers.

Mozilla's Response
We spoke with Mozilla's Mike Schroepfer, Vice President, Engineering and Chris Beard, Vice President, Products. Although both Mozilla executives were attentive and interested in our findings, they did not appear to be fazed by the problems we reported to them. "We have more than 10 million downloads of Firefox 1.5, and the overwhelming feedback we've received from people downloading has been positive," said Schroepfer. "We have heard some reports [of high memory use], and we're working through them now in hopes of a successful resolution. It's our goal to make Firefox users happy."

The next release of Firefox, version, is expected in late January or early February. Schroepfer said the two main goals of that release are security and stability.

"We have heard some reports [of high memory use], and we're working through them now in hopes of a successful resolution. It's our goal to make Firefox users happy."

However, Schroepfer and Beard admitted that Mozilla is not working on any of the problems in our bulleted list except for the high memory usage issue. So problems like high CPU usage, program freezes and lock-ups, and long pauses before a tab or the browser opens from hyperlink clicks in other applications might not be fixed in the next version of the program.

In This Article

Reports Of Problems

Some Examples From Readers

Memory, CPU, And Stability Woes

Mozilla's Response

Can Bfcache Be The Problem?

Pushing The Memory Envelope

Whose Fault?

Let Mozilla Know
One possible reason why Mozilla might not be seeing many reports on the program-freezing issue is that Firefox's built-in crash-reporting functionality (the Talkback 1.5 extension) doesn't report it. Talkback is only tripped by an actual Firefox crash, and in most cases the freezing issue rights itself after a few minutes.

Firefox users who want to help improve their browser of choice should avail themselves of the avenues of communication Mozilla provides. In addition to sending a message to the authors of this story, you can visit the Mozilla Firefox message board. If your system crashes and Talkback opens on your computer, allow it to send a report to Mozilla. If you encounter a Web site that doesn't load properly in Firefox, open the browser's Help menu and choose the Report a Broken Web Site option. More experienced readers can use Mozilla's Bugzilla bug-reporting tool, to provide detailed information to Firefox's developers about any problems you experience.

Other helpful links for Firefox users include these FAQs:

  • Firefox 1.5: Installation Guidelines & Common Questions
  • Frequently Asked Support Questions

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