Tower Records agreed to settle charges from the Federal Trade Commission that a flaw in its online checkout system exposed customer information, violating the company's security and privacy policies. According to the FTC, the security hole allowed others to possibly view the order histories, names, billing and shipping addresses, E-mail addresses, and phone numbers of Tower customers. The settlement requires that Tower maintain an appropriate security program and its Web site be audited every two years for a period of 10 years.
The Business of Going DigitalDigital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.