InformationWeek

Company: Con-way

Industry: Logistics & Transportation

Key IT Executive: Jacquelyn Barretta, CIO

Key IT Initiatives This Year: Deployment of an automated payroll-forms scanning and transmission system that combines optical character recognition and complex business-rule processing to achieve a data accuracy of 99.9%, saving labor costs plus around $400,000 in overnight courier costs annually.

Key Past Successes: Deployed service-oriented architecture and server virtualization to reduce hardware and administration costs and to justify separate development and quality assurance for dedicated computing environments.

In Their Own Words: "Recognition technologies have been critical to Con-way business processes starting in 1990 with location-independent bar-code recognition to extract data from images. In this project, the goal was to convert, with high levels of accuracy, very complex forms filled with hand-printed information."