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Paul Cosgrave, Commissioner Dept. of IT, New York City
Paul Cosgrave, appointed New York City's Commissioner of the Department of IT and Telecommunications in 2006, has led the city's IT with a focus on e-government and customer service.
Cosgrave revamped New York's 311 citizen services operation, letting citizens send pictures and videos via the Internet to the call center, giving staff more detailed information about municipal problems. The 311 system has greatly simplified the process of notifying the city government of a problem, rendering hundreds of other numbers redundant.
Cosgrave has also spearheaded the New York City Wireless Network, which allows the city's emergency responders access to fingerprints, mug shots, maps, and even streaming videos at 50 times the speed previously available.
The Emergency Communications Transformation Program stems directly from the communication failures experienced among departments during the Sept. 11, 2001, terrorist attacks; in response the city has modernized nearly all aspects of its 911 system, from dedicated phone lines to universal call centers to universal communications among different forces.
Cosgrave has over 30 years of IT experience in the public and private sectors, including leading the IRS through its Y2K transition, helping to form the Transportation Security Administration, and leading an enterprise architecture consulting team in the design of the overarching structure of the FAA's NextGen Transportation System.