InformationWeek: The Business Value of Technology

InformationWeek: The Business Value of Technology
e2 Conference & Expo - Boston 2013
CIO Values: What They've Accomplished, Where They're Headed

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Jacquelyn Barretta, CIO, Con-way

Jacquelyn Barretta, CIO, Con-way  Ulrich J. Seif, Senior VP of Supply Chain and Services and CIO, National Semiconductor  Paul Heller, CIO, Vanguard Group  Ramón F. Baez, VP and CIO, Kimberly-Clark  Deb Horvath, Executive VP and CIO, Washington Mutual  Joe Morgan, VP and CTO and General Manager On Demand Solutions, Standard Register  Bruce Livingstone, Senior VP of Consumer and Technology at Getty Images and CEO of iStockphoto, Getty Images  Bob Lento, President of the Information Management Line of Business, Convergys  Steve Olsen, Executive VP, Chief Operating Officer, and CIO, CheckFree  James Mazarakis, Chief Technology Officer, T. Rowe Price  Kate McNulty, Senior VP and CIO, Schwan Food  Kevin Bott, Senior VP and CIO, Ryder System  Gary Scholten, Senior VP and CIO, Principal Financial Group  James Krause, Managing Director and CIO, CME Group  Mike Jackson, VP and CIO, Rockwell Automation  Stephen Bozzo, CIO, 1-800-Flowers.com  Douglas Caddell, CIO, Foley Lardner LLP  Richard Temple, VP of IT and CIO, Saint Clare's Health System  Tom Gosnell, Senior VP and CIO, CUNA Mutual Group  Bill Santille, CIO, Uline  Frank Modruson, CIO, Accenture  Robert Keefe, senior VP and CIO, Mueller Water Products  Michael Mediterraneo, Senior VP And CIO, Cambridge Integrated Services  Raj Rawal, Senior VP And CIO, Burger King  Frank Yang, CTO, Recycle Bank  Daniel Salisbury, Corporate VP, Global IT, Cadence Design Systems  Becky Blalock, Senior VP And CIO, Southern Co.  Phil Tuggle, Senior VP, Information Technology Services, Southwire  Lee Congdon, CIO, Red Hat  Tom Tabor, Senior VP And CIO, Highmark  Sam Coursen, VP And CIO, Freescale Semiconductor  Patty Morrison, Executive VP And CIO, Motorola  Michael Fuqua, Senior VP, Global IS, Global Crossing  Tom Holmes, CIO, At Arise Virtual Solutions  Steven McIntosh, Senior VP And CIO, Jackson Family Enterprises  David Riley, CIO, VP Of IS And Technology, Foundry Networks  Bill Brown, Senior Vice President, Chief Information Officer, Iron Mountain  Steve Phillips, Senior VP And CIO, Avnet  Dave Flanagan, CIO, Lionbridge Technologies  Mike Foley, CIO, MassMutual  Greg Marr, VP, IT And Facilities Management, RedPrairie  Sue Powers, CIO, Travelport GDS  Craig Lathrop, CIO, Americas' SAP Users' Group  Dave Goff, VP And CIO, Emulex  Rob Shostak, founder and chief technology officer, Vocera Communications  Nelson Lin, VP Of IT Services and CIO, Konica Minolta Business Solutions U.S.A.  Vercie Lark, CIO, Embarq  Paul Valle, CIO, Papa Gino's Pizzeria  Don Campbell, CTO Of Cognos  Avid Modjtabai, Executive VP And CIO Of Wells Fargo  Michele Goins, Senior VP And CIO At Juniper Networks  Jon Stevens, CIO Of CDW  Ken Harris, CIO and Senior VP Of Shaklee  K. Ananth Krishnan, CTO Of Tata Consultancy Services  Denis Stypulkoski, Executive VP And CIO Of Tygris Commercial Finance  Larry Stofko, Senior VP And CIO At St. Joseph Health System  Kevin Kometer, Managing Director And CIO, CME Group  John Lambeth, Senior VP And CIO, Erickson Retirement Communities  Marina Shabin, VP And CIO Of Sterling Commerce  Gregg Davis, Senior VP And CIO Of Webcor Builders  Mark Brewer, Senior VP And CIO Of Seagate Technology  Ian Patterson, CIO At Scottrade  Donald H. Hopkins, SunGard Availability Services  Michael Manchisi, CTO, MasterCard Global Technology And Operations  Yuvi Kochar, CTO And VP Of Technology For The Washington Post Co.  Peter Whatnell, CIO Of Sunoco  Laxman Kumar Badiga, CIO At Wipro Technologies  Marty Colburn, Executive VP And CTO At The Financial Industry Regulatory Authority  Lynn Willenbring, CIO Of The City Of Minneapolis  Ed Trainor, CIO Of Amtrak  Lisa Schlosser, VP And CTO, Westlaw Business  Aseem Gupta, CIO Of Sogeti  Mark Greenlaw, VP And CIO Of Cognizant  Dom Nessi, Deputy Executive Director And CIO, Los Angeles World Airports  Amin Kassem, Executive VP And CIO Of SHPS  Phil Fasano, Senior VP And CIO, Kaiser Permanente  Randy Gross, CIO Of The Computing Technology Association Of America  Jason Harrison, Worldwide CIO Of Mediabrands  Chad A. Eckes, CIO Of Cancer Treatment Centers Of America  Bob Sarnecki, VP And CIO For Phoenix Children's Hospital  Kirk Gutmann, Process Information Officer At General Motors  Jim Jones, VP And CIO Of Great River Energy  Ken Silva, Senior VP And CTO Of VeriSign  Manjit Singh, CIO Of Chiquita Brands International  Robert L. Geller, CIO At XO Communications  Ann M. Harten, VP Of Global Information Services And Human Resources At Haworth  Andy Blumenthal, CTO Of The Bureau Of Alcohol, Tobacco, Firearms And Explosives  Christopher Rence, Chief Information And Business Transformation Officer Of FICO  Mark Dajani, Senior VP And CIO Of Kraft Foods  John P. Burke, CIO Of Ambit Energy  Patti Reilly White, Senior VP And CIO Of Darden Restaurants  Marc Probst, VP And CIO Of Intermountain Healthcare  Mujib U. Lodhi, CIO At DC Water And Sewer Authority  Casey King, Chief Technical Officer At LifeSize  Jeffrey Sorenson, Lieutenant General And CIO, United States Army  Teri Takai, CIO For The State Of California  Chris Perretta, Executive VP And CIO Of State Street  Patricia A. Coffey, Allstate Insurance And The Society For Information Management  David Wennergren, Deputy CIO Of The Department Of Defense 

Jacquelyn Barretta
CIO
Con-way
San Mateo, Calif.

CAREER TRACK
How long at current company: 11.5 years

The single career accomplishment you're most proud of: Completely transforming Con-way applications from antiquated 1970s architecture that didn't meet business requirements to leading-edge ones that mesh with the business. Con-way is built on the principles of innovation and efficiency, and doing something that put it ahead of the competition was rewarding and validating.

Most important career influencer: Larry Thompson was the person with the greatest influence over my career to date. In my first job out of college, he was both my manager and mentor. He was smart and tough, and stood up for what he believed in. He told me I had a brilliant career ahead of me in IT, which was very encouraging when I was first starting out.

Describe a major decision you've made during your career that you wish you could do over again: I once worked for a small startup that was ill-conceived and never made it. I wished I hadn't taken that job, but I realized that failure is as important as success in the learning curve. Still, it would be nice to have that time back.

CURRENT ROLE
IT annual budget: $115 million

Size of IT team: 700

3 top initiatives for current year:

  • Business intelligence
  • Drastically improving the reliability of our infrastructure
  • Automating the flow of freight and information on our freight docks

    Key tech partners: IBM, Oracle

    How I measure IT effectiveness: We have a comprehensive scorecard that contains key measures and trends with indicators such as cost per function point implemented and supported, system availability, and cost per processing unit. While Con-way understands the universal importance of leading-edge technology as one method of improving margins, it's important to continually assess the additional value that each effort is providing the organization.

    VISION
    The next big thing for my business will be ... virtualization of freight networks, where large players integrate the services of smaller players to create extendable networks of service.

    Best piece of advice for future CIOs: Be careful to ensure that IT plays a strategic role in the organization. Get a seat on the executive committee and make sure you're engaged in strategy discussions.

    View on offshore outsourcing benefits: We've had great success with offshoring application support, so we can free up our own people for development efforts. Offshoring is also a great way to handle short-term projects without losing staff focus on other important initiatives.

    PERSONAL
    Colleges attended/degrees earned: University of North Carolina at Charlotte, B.S. in Computer Science; Marylhurst University, Marylhurst, Ore., Master's in Organizational Communication (in progress)
    Favorite sport or leisure activity: Hiking in the mountains -- living in Portland, Ore., it's impossible not to appreciate the natural beauty around me!
    Best book read recently: Generations At Work by Ron Zemke, Claire Raines, and Bob Filipczak because it provides valuable insight into the vast differences in professional motivations among the various generations in the workplace. At no time in history have we had a wider collection of generations working together. That provides managers with some unique challenges.
    Last vacation: Alaska wilderness -- I'm sounding more and more like a tree hugger, aren't I?
    If I weren't a CIO I would be ... I've always wanted to try writing. Maybe in retirement, I'll indulge my interest in evaluating, analyzing, and projecting trends with writing and become a futurist..


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