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How long at current company: 23 years
The single career accomplishment you're most proud of: I'm most proud that after 23 years at Vanguard, I've been able to combine a love of the business with a passion for technology, and ultimately be afforded the opportunity to lead IT at Vanguard with an awesome team and great business partners.
Most important career influencer: Bob DiStefano was the CIO at Vanguard for many years and my boss for almost four years in the late 1990s. Bob passed away of a heart attack just over six years ago, but I still think of him daily. He was an extraordinary leader, mentor, and friend.
Describe a major decision you've made during your career that you wish you could do over again: I don't spend much time looking back and regretting decisions not made! That being said, I've made plenty of mistakes along the way, and I do my best to learn something from each of them.
Size of IT team: 2,900
3 top initiatives for current year:
Key tech partners: EMC, IBM, Sun, and a host of others.
How I measure IT effectiveness: We measure IT effectiveness on three levels -- the project itself (NPV, ROI, a business case), at the portfolio level (examining investment spending across the firm along key dimensions; i.e., client impact or operating impact), and finally the effect an initiative will have on our key success criteria such as top quartile long-term fund performance, industry-leading service, and low costs.
Best piece of advice for future CIOs: Stay current and connected. IT evolves fast. Not only is it important to keep up with technology developments, but also it's critical to stay genuinely connected to your business partners and to help them envision and realize technology's possibilities.
View on benefits of offshore outsourcing: Vanguard has not pursued offshore outsourcing. We have been fortunate to build an extraordinarily capable IT team here that understands and is highly connected to our business. To reduce the cost of building systems, we've focused on software quality and building well-architected systems solutions.