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Senior VP And CIO At St. Joseph Health System
How long at current company? 8-1/2 years
Career accomplishment I'm most proud of: Early on at St. Joseph Health System, I served as the IT executive sponsor for a physician portal that allowed remote access to lab results. Several years later I saw it in action from an exam room at another hospital where, because of that system, the patient didn't have to repeat costly and inconvenient lab tests.
Most important career influencer: I've had many great teachers in my career, but through her inspirational writing, Laurie Beth Jones, the author of Jesus, CEO: Using Ancient Wisdom For Visionary Leadership, has been a significant influence in how I approach my work and life.
Decision I wish I could do over: We are in the process of completing a full e-mail product conversion across our 22,000-employee health system. Given the potential for SaaS and cloud computing, I would have liked to have spent more time looking at those options.
ON THE JOB
Size of IT team: 375
Top three initiatives:
How I measure IT effectiveness: Our tools include a quarterly performance report card, an annual customer satisfaction and executive survey, help desk follow-up and resolution surveys, and contractual SLAs. We're working on an IT balanced scorecard to tie it all together.
Best piece of advice for future CIOs: Don't be seen as a "competitor for capital," be a partner in the business. Keep the infrastructure bulletproof, enable the business objectives, and bring appropriate IT innovation to the table.