The issue gained the attention of the GAO and members of Congress, in part because of dozens of high-profile data breaches last year, including one by Choicepoint Inc.
The Privacy Rights Clearinghouse, a consumer advocacy organization, reported that more than 52 million Americans have had their personal information jeopardized by data breaches since Feb. 15, 2005, when thieves set up bogus accounts using information obtained from ChoicePoint. The Federal Trade Commission recorded more than 685,000 consumer fraud and identity theft complaints in its database in 2005. Thirty-seven percent of all of the complaints were due to identity theft.
This week's GAO report states that information resellers are in conflict with fair information practices and other rules outlined in the Privacy Act of 1974. Those guidelines state that the collection and use of personal information should be limited.
"Resellers said they believe it is not appropriate for them to fully adhere to these principles because they do not obtain their information directly from individuals," the report stated.
"Resellers also limit the extent to which individuals can gain access to personal information held about themselves as well as the extent to which inaccurate information contained in their databases can be corrected or deleted."
Nevertheless, information resellers have taken steps to adhere to the guidelines, the report stated.
Still, Congress should establish policy to address agency use of personal information from commercial sources, according to the GAO.
During fiscal year 2005, the Department of Justice, Homeland Security, the Department of State and the Social Security Administration reported using personal information from resellers, mainly for law enforcement and counterterrorism. The information helped with criminal investigations, witness and fugitive location, asset identification, prescription drug fraud, immigration fraud and border screening. The agencies spent about $30 million on contracts with resellers. About 69 percent of the spending went toward law enforcement efforts, while 22 percent fell under the anti-terrorism category.
The Business of Going DigitalDigital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.
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