Government // Big Data Analytics
Commentary
12/23/2013
01:01 PM
Tom Greiner
Tom Greiner
Commentary

Federal Agencies Must Rethink Digital Strategies

Federal CIOs face many challenges processing petabytes of data. But a growing number of analytic tools offer new insights to improve agency services with constituents.

(Source: Flowingdata.com)
(Source: Flowingdata.com)

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WKash
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WKash,
User Rank: Author
12/23/2013 | 1:47:13 PM
Making sense of Big Data
Tom, I think you're point is well taken that the more agencies can understand how their constituents use (or have trouble using) their services, through better data analysis, the quicker they'll be able to improve those servies and the economics behind them. But I also believe agencies need more mature analytics tools, that can help non-technical managers makes sense of the mountains of data that's pouring in.
RobPreston
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RobPreston,
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12/23/2013 | 2:42:50 PM
Biggest Opportunities?
Tom, where do you see the biggest digital opportunities among federal agencies? Can you give us a couple of specific areas -- specific agencies, specific applications -- where you'd like to see the feds make great strides in the year ahead?
Marilyn Cohodas
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Marilyn Cohodas,
User Rank: Author
12/23/2013 | 3:12:56 PM
Re: Biggest Opportunities? Biggest successes?
To follow onto Rob's questions. Frp, your vantage point, Tom, what federal agencies and departments do you see leading the way in terms of their digital deploymennts? Who are the leaders and what are their greatest achievements to date?
samicksha
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samicksha,
User Rank: Strategist
12/24/2013 | 2:26:41 AM
Re: Biggest Opportunities? Biggest successes?
I guess its's more about developing vision about identifying the opportunities and challenges in a business where online assets can provide a solution.
J_Brandt
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J_Brandt,
User Rank: Ninja
12/24/2013 | 9:47:52 AM
Re: Biggest Opportunities? Biggest successes?
Yes excellent question Marilyn.  Who are the leaders in innovative, useful government agencies and departments (federal or otherwise) IT?  I know I couldn't name any.
Marilyn Cohodas
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Marilyn Cohodas,
User Rank: Author
12/24/2013 | 10:17:00 AM
Re: Biggest Opportunities? Biggest successes?
I certainly won't represent myself as having the last, first or best word on this subject, but the GovTech portal, which reports on public sector IT programs in state & local government and education, this fall recognized Austin, Texas; Alameda County, Calif.; and Tennessee as first-place winners in an anual Best of the Web competition . The winners were judged on innovation and service delivery. 

It's easy to look at healthcare.gov and think that government IT is a joke. But there are many examples out there that prove the opposite. The jury is still out on the Affordable Care Act. I'm withholding judgement and am encouraged by many projects that are taking place under the radar that are improving people's lives and saving governement $$. 
TomG196
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TomG196,
User Rank: Apprentice
12/24/2013 | 12:13:28 PM
Continuing the dialogue.....
Thanks for the comments. With a crawl-walk- run model to maturing the digital engagement of constituents, I see examples of US federal agencies across this spectrum, with the majority in the early stages of piloting select capabilities. In looking for best examples of digital government at work, two that stand out to me are Norway’s ALTINN solution (http://www.accenture.com/us-en/Pages/insight-keeping-pace-norwegian-case-study-digital-government-summary.aspx) and New York City’s HHS Connect program (http://datasmart.ash.harvard.edu/news/article/data-smart-leaders-hhs-connect-321). Both involve intentions-based designs for presenting a streamlined, single face of government to their constituent base while doing the heavy lifting of interconnecting agencies’ data exchanges behind the scenes. NYC is looking through the data collected to find key predictive indicators which can then prompt earlier intervention to drive a healthier populous.
virsingh211
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virsingh211,
User Rank: Strategist
12/26/2013 | 3:46:56 AM
Re: Biggest Opportunities? Biggest successes?
As a typical engineer i am curious to learn does it open more opportunities for digital marketing engineers.
asksqn
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asksqn,
User Rank: Ninja
12/30/2013 | 9:49:59 PM
Data everywhere and not a drop of security anywhere
Unless and until the federal govt starts taking consumer security/privacy seriously, all bets are off as far as I'm concerned. The healthcare dot gov epic fail brought the nation's attn front & center to the fact that govt IT is beyond being a joke. It is a multimillion dollar boondoggle that just keeps getting worse the more taxpayer dollars that are thrown at it. All the slick analytics on the planet won't persuade me to trust any govt agency w/my confidential data if it approaches all digital endeavors in such a wasteful, drunken sailor at a persian bazaar manner. Worry about securing the data first before sweating how best to extrapolate it.
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