US Digital Service: Key To Making Government Agile? - InformationWeek
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Government // Cloud computing
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8/14/2014
02:35 PM
David F Carr
David F Carr
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US Digital Service: Key To Making Government Agile?

Effort to apply the lessons of HealthCare.gov is praiseworthy, but may not get at the root cause of problems with digital government services.
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'Motherhood and apple pie' (Source: Scott Bauer, USDA ARS, via Wikimedia Commons)
"Motherhood and apple pie"
(Source: Scott Bauer, USDA ARS, via Wikimedia Commons)

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willkelly01
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willkelly01,
User Rank: Apprentice
8/15/2014 | 10:54:20 AM
Re: EU
We must not forget, Healthcare.gov was also a sole source contract that went to a vendor who had a connection to Michelle Obama while not necessarily having the large scale web site development experience
David F. Carr
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David F. Carr,
User Rank: Author
8/15/2014 | 10:34:57 AM
Re: EU
Yes, well, a big part of the HealthCare.gov story was the legislatively mandated start date, which left no room for a "beta launch" or "soft launch" period that could be used to work out the kinks. Part of what made it less than Agile
Brian.Dean
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Brian.Dean,
User Rank: Ninja
8/15/2014 | 8:20:55 AM
EU
Where are the Googles, the Apples and the Microsofts of the EU? Answer, there are all in the US, this could be because tech requires a certain public environment to progress. This gives the government the best possible chance to recruit the leadership that is needed for a public digital service.

Almost every private business goes through its fair share of ups and down, the same happened to HealthCare.gov. The important thing is that the commitment was real and that shows by the additional efforts that are taking place to create a better/working system.
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