Government agencies from California to Washington, D.C., are taking on ambitious IT initiatives in an effort to provide better services at lower costs. Here are some federal, state, and local efforts that are leading the way.
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The IRS's embrace of social media, coupled with the smartphone boom, provided the spark behind IRS2Go, the agency's first mobile application. Taxpayers can use the app to access Where's My Refund?, a popular feature on IRS.gov. With IRS2Go, users can get their refund status and tax tips, follow the agency on social media, and contact customer service. Available for the iPhone and Android devices, it's been downloaded more than 250,000 times.