Government agencies from California to Washington, D.C., are taking on ambitious IT initiatives in an effort to provide better services at lower costs. Here are some federal, state, and local efforts that are leading the way.
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GSA is making government services more accessible online with a revamped version of USASearch, a set of advanced search technologies for USA.gov. The site uses Microsoft's Bing index and open source technologies, including MySQL, Hadoop, and OpenCalais. USASearch developers employ agile development to deliver new features quickly. Helped by USASearch's open architecture and improved licensing, an affiliate program includes more than 300 websites that share data through the platform, ranging from the state of Connecticut to the city government of Reno, Nev.