Government agencies from California to Washington, D.C., are taking on ambitious IT initiatives in an effort to provide better services at lower costs. Here are some federal, state, and local efforts that are leading the way.
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Customs and Border Protection last year created a "common operating platform," standardizing the agency's application infrastructure, system configurations, and support processes. The effort, part of a multiyear IT transformation effort, has resulted in increased availability and scalability of the agency's IT systems, while cutting costs by an estimated $2 million a year for every application moved to the platform. The common operating platform defines standards for the agency's Web, messaging, application server, and database software. The emphasis on standardization decreases the amount of time and resources required for system maintenance, allowing for increased innovation, cost savings, and improved security.