For Doctors, EHR Adoption Isn't A Spectator Sport - InformationWeek
Government // Leadership
12:00 PM
Rebecca Armato
Rebecca Armato

For Doctors, EHR Adoption Isn't A Spectator Sport

Selecting and adopting an electronic health records system is critical to the health of a physician's practice.

Focus On The Core First

Physician practices we've seen succeed with EHRs are those that focused on core functionality first. Here are five areas to concentrate on:

1. Patient registration. This includes staff entry and patient entry through patient portals and kiosks.

2. Scheduling. This isn't just for patients, but also for physicians, equipment, and resources.

3. Clinical documentation. This includes physician, nurse, and medical assistant documentation; testing and treatment order templates; decision support alerts for key conditions and treatment; and quality/outcome reporting.

4. Accounts receivable. Analyze charge capture, claim submission, and insurance payment postings; patient statement and payment postings; and management reporting.

5. Communication and care collaboration. Consider the ability to support the consult, referral, and care transition among caregivers; patient communication (secure e-mail, telephone calls, remote monitoring devices); tracking and handling of paper communication, such as mail and faxes; handling of medication history, formulary, eligibility, and electronic prescribing; electronic exchange of reports and results; and secure access to EHRs from handheld devices.

At Huntington Memorial Hospital, we're conducting seminars and providing educational resources, such as EHR selection toolkits. We're also offering an e-prescribing application that encourages physicians to take small steps into technology adoption, while providing them breathing room to evaluate and implement the right EHR systems for their practices.

In addition, we're building IT infrastructure that supports information sharing among multiple sources in a variety of formats, and puts information into a uniform structure so it can be shared with other electronic health records, personal health records, and decision support systems. Our goal is to make sure collaboration among inpatient, outpatient, and private practice settings occurs in what we refer to as "high definition"--in terms of detail, contrast, and refresh speed. That's needed to support fast, informed decision-making at the point of care, to improve the quality and lower the cost of care.

Hospitals have a license to house patients; physicians have a license to treat them. It's only by hospitals and physician practices working together, and adopting the right tools and processes, that we can meet the healthcare needs of our community.

Together with physicians in our community, we care for more than 11,000 people a day--10,000 of them in the private physicians' offices. We consider community physicians somewhere between a national treasure and a natural resource and want to make sure they don't become an endangered species. Creating a collaborative virtual health community that improves quality of care begins with physician engagement as much as it does adopting the right tools and processes. We hope with our encouragement and assistance that community physicians don't just survive, but thrive.

Rebecca Armato is executive director for physician and interoperability services at Huntington Hospital in southern California. Write to us at

2 of 2
Comment  | 
Print  | 
More Insights
Newest First  |  Oldest First  |  Threaded View
How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
Annual IT Salary Report 
Base pay for IT professionals has remained flat this year with a median annual salary of $88,000 for staff and $112,000 for management. However, 58% of staff and 62% of managers who responded to our survey say they're satisfied with their compensation. Download this report to find out which positions earn the highest compensation.
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Join us for a roundup of the top stories on for the week of November 6, 2016. We'll be talking with the editors and correspondents who brought you the top stories of the week to get the "story behind the story."
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll