Government // Leadership
06:38 PM
Wyatt Kash
Wyatt Kash
Connect Directly
Repost This

Top 10 Government IT Innovators Of 2013

From low-cost open-source tech tools to better citizen services, government IT staffs show how creative -- and cost conscious -- they can be.
7 of 10

The Disability Insurance Branch of the California Employment Development Department (EDD) was using a decades-old mainframe system that was unable to accommodate new technology or the growing demands of California citizens. The department set out to build a new Web-based system that would automate the nation's largest state disability insurance program, responsible for handling more than a million claims and paying out more than $5 billion annually.

The resulting system significantly expands access to claimants, medical providers, employers and voluntary plan administrators. It also accelerates the delivery of benefits to claimants and improves the state's ability to detect and prevent fraud. Using service-oriented architecture models and business intelligence engines to help integrate the system with other state agencies, the EDD team developed an enterprise mainframe platform that can handle approximately 120 interfaces and more than 1,000 input parameters, allowing the state to adapt to changing needs without costly reprogramming.

Now, payments are authorized the same day for about 25% of claims. Also, half of the 3 million continued claim forms received annually by EDD can now be approved and benefit payments authorized without staff intervention, saving significant time and delivering a dramatically improved level of customer service.


5 Habits Of Highly Effective Government IT Leaders

Fix The Fear Factor In Government Innovation

NASA's Next 5 Missions, Explored

IBM Appoints First Federal Chief Innovation Officer

Government Clouds: Interior Dept. Sets New Standard

Government IT Contract Wins: An Insider's Perspective

25 Most Influential Government CIOs

NASA Tests 3-D Printing In Space

Google Glass: Security Risk For Governments?

NASA Wants You To Stop Asteroids

7 of 10
Comment  | 
Print  | 
More Insights
Newest First  |  Oldest First  |  Threaded View
User Rank: Author
9/13/2013 | 7:54:09 PM
re: Top 10 Government IT Innovators Of 2013
If budget constraints are forcing agencies to rethink their approaches, the good news is, the technology tools now available are making it possible to actually deliver innovation solutions, not just think about them.
User Rank: Apprentice
9/12/2013 | 7:15:37 PM
re: Top 10 Government IT Innovators Of 2013
I watched that Mars landing and was very impressed by the images. I didn't realize NASA used Amazon hosting for that.
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Government, May 2014
NIST's cyber-security framework gives critical-infrastructure operators a new tool to assess readiness. But will operators put this voluntary framework to work?
Twitter Feed
Audio Interviews
Archived Audio Interviews
GE is a leader in combining connected devices and advanced analytics in pursuit of practical goals like less downtime, lower operating costs, and higher throughput. At GIO Power & Water, CIO Jim Fowler is part of the team exploring how to apply these techniques to some of the world's essential infrastructure, from power plants to water treatment systems. Join us, and bring your questions, as we talk about what's ahead.