Government // Leadership
News
8/27/2013
06:38 PM
Wyatt Kash
Wyatt Kash
Slideshows
Connect Directly
LinkedIn
Twitter
RSS
E-Mail
50%
50%

Top 10 Government IT Innovators Of 2013

From low-cost open-source tech tools to better citizen services, government IT staffs show how creative -- and cost conscious -- they can be.
Previous
7 of 10
Next


The Disability Insurance Branch of the California Employment Development Department (EDD) was using a decades-old mainframe system that was unable to accommodate new technology or the growing demands of California citizens. The department set out to build a new Web-based system that would automate the nation's largest state disability insurance program, responsible for handling more than a million claims and paying out more than $5 billion annually.

The resulting system significantly expands access to claimants, medical providers, employers and voluntary plan administrators. It also accelerates the delivery of benefits to claimants and improves the state's ability to detect and prevent fraud. Using service-oriented architecture models and business intelligence engines to help integrate the system with other state agencies, the EDD team developed an enterprise mainframe platform that can handle approximately 120 interfaces and more than 1,000 input parameters, allowing the state to adapt to changing needs without costly reprogramming.

Now, payments are authorized the same day for about 25% of claims. Also, half of the 3 million continued claim forms received annually by EDD can now be approved and benefit payments authorized without staff intervention, saving significant time and delivering a dramatically improved level of customer service.

RECOMMENDED READING:

5 Habits Of Highly Effective Government IT Leaders

Fix The Fear Factor In Government Innovation

NASA's Next 5 Missions, Explored

IBM Appoints First Federal Chief Innovation Officer

Government Clouds: Interior Dept. Sets New Standard

Government IT Contract Wins: An Insider's Perspective

25 Most Influential Government CIOs

NASA Tests 3-D Printing In Space

Google Glass: Security Risk For Governments?

NASA Wants You To Stop Asteroids

Previous
7 of 10
Next
Comment  | 
Print  | 
More Insights
Comments
Threaded  |  Newest First  |  Oldest First
OtherJimDonahue
50%
50%
OtherJimDonahue,
User Rank: Apprentice
9/12/2013 | 7:15:37 PM
re: Top 10 Government IT Innovators Of 2013
I watched that Mars landing and was very impressed by the images. I didn't realize NASA used Amazon hosting for that.
WKash
50%
50%
WKash,
User Rank: Author
9/13/2013 | 7:54:09 PM
re: Top 10 Government IT Innovators Of 2013
If budget constraints are forcing agencies to rethink their approaches, the good news is, the technology tools now available are making it possible to actually deliver innovation solutions, not just think about them.
2014 US Salary Survey: 10 Stats
2014 US Salary Survey: 10 Stats
InformationWeek surveyed 11,662 IT pros across 30 industries about their pay, benefits, job satisfaction, outsourcing, and more. Some of the results will surprise you.
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Must Reads Oct. 21, 2014
InformationWeek's new Must Reads is a compendium of our best recent coverage of digital strategy. Learn why you should learn to embrace DevOps, how to avoid roadblocks for digital projects, what the five steps to API management are, and more.
Video
Slideshows
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
A roundup of the top stories and trends on InformationWeek.com
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.