From low-cost open-source tech tools to better citizen services, government IT staffs show how creative -- and cost conscious -- they can be.
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The Disability Insurance Branch of the California Employment Development Department (EDD) was using a decades-old mainframe system that was unable to accommodate new technology or the growing demands of California citizens. The department set out to build a new Web-based system that would automate the nation's largest state disability insurance program, responsible for handling more than a million claims and paying out more than $5 billion annually.
The resulting system significantly expands access to claimants, medical providers, employers and voluntary plan administrators. It also accelerates the delivery of benefits to claimants and improves the state's ability to detect and prevent fraud. Using service-oriented architecture models and business intelligence engines to help integrate the system with other state agencies, the EDD team developed an enterprise mainframe platform that can handle approximately 120 interfaces and more than 1,000 input parameters, allowing the state to adapt to changing needs without costly reprogramming.
Now, payments are authorized the same day for about 25% of claims. Also, half of the 3 million continued claim forms received annually by EDD can now be approved and benefit payments authorized without staff intervention, saving significant time and delivering a dramatically improved level of customer service.
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