Not all health information exchanges have successfully bridged the interoperability gap. A recent KLAS report on HIE vendors evaluated how well they deliver on their promises.
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Medicity has been a leader in the HIE space as an "EMR-agnostic" vendor, according to KLAS. The company has experience with good connectivity, yet their satisfaction scores dropped in the past years due to delays in development and support. The percentage of clients including Medicity in their long-term plans dropped from 93% to 76%, according to the report. In addition, many users use only Medicity's older Grid technology and have a hard time moving to the next level of its HIE capabilities. Some clients, however, use the more comprehensive functionality available through the vendor's ProAccess, MediTrust, and iNexx components, which include a Web portal, a full enterprise master patient index (EMPI), and easier care coordination.