Healthcare // Clinical Information Systems
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11/20/2012
03:35 PM
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6 HIE Vendors: How They Measure Up

Not all health information exchanges have successfully bridged the interoperability gap. A recent KLAS report on HIE vendors evaluated how well they deliver on their promises.
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Customers turned to eClinicalWorks to exchange information between predetermined eClinicalWorks sites, according to the report. Connectivity is apparently "excellent" for those sites, but clients want the product to do better support sharing with non-eClinicalWorks facilities. Additionally, over the past year, KLAS scores have drifted down for the HIE tool, primarily due to support concerns. Clients described communication with the tool as "difficult," and they complained of missed deadlines and unclear fee for interfaces. According to the study, one user described the product as "robust" and said it meets needs, but dealing with the vendor's interface team is "brutal....they are difficult to communicate with, have difficulty with deadlines, and generally aren't accountable to the customers."

Recommended Reading:

EHR Vendor Promotes Standards-Based Interoperability

Interoperability: Quick Route to Better Care

EHRs Among Today's Top Health IT Hazards

National Health Information Exchange: Why The Delay?

PatientKeeper Demos Medical System Interoperability

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TestSage
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TestSage,
User Rank: Apprentice
8/20/2013 | 9:23:19 PM
re: 6 HIE Vendors: How They Measure Up
It is important to choose the package that fits your requirements, it also very important to have the right infrastructure and to make sure that your software and infrastructure match. By load testing your application with virtual users, you can ensure you'll get the right performance before you go live. There are two schools of thought when it comes to automated performance testing. One looks at the back-end database and network activity to derive the performance. The other looks at time it takes the end-user to perform a task. We believe that true performance testing of any healthcare systems should be tested from the end user perspective and that is why we created our testing suite. Find out more at http://www.nrgglobal.com/healt...
Bart Riley
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Bart Riley,
User Rank: Apprentice
11/29/2012 | 6:20:22 PM
re: 6 HIE Vendors: How They Measure Up
Everyone should consider the fact that KLAS reviews are pay-to-play, which is an inherent conflict of interest for fairly evaluating software. Favorable review frequently go to the highest bidder.
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