Not all health information exchanges have successfully bridged the interoperability gap. A recent KLAS report on HIE vendors evaluated how well they deliver on their promises.
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Customers turned to eClinicalWorks to exchange information between predetermined eClinicalWorks sites, according to the report. Connectivity is apparently "excellent" for those sites, but clients want the product to do better support sharing with non-eClinicalWorks facilities. Additionally, over the past year, KLAS scores have drifted down for the HIE tool, primarily due to support concerns. Clients described communication with the tool as "difficult," and they complained of missed deadlines and unclear fee for interfaces. According to the study, one user described the product as "robust" and said it meets needs, but dealing with the vendor's interface team is "brutal....they are difficult to communicate with, have difficulty with deadlines, and generally aren't accountable to the customers."
InformationWeek Must Reads Oct. 21, 2014InformationWeek's new Must Reads is a compendium of our best recent coverage of digital strategy. Learn why you should learn to embrace DevOps, how to avoid roadblocks for digital projects, what the five steps to API management are, and more.