Not all health information exchanges have successfully bridged the interoperability gap. A recent KLAS report on HIE vendors evaluated how well they deliver on their promises.
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According to KLAS, dbMotion is "winning clients on a platform designed for data aggregation and analytic reporting." Scores from a few live sites had been positive, but, the report continued, only a few have fully implemented the platform. Clients are excited about the "innovative" technology and described the application as easy to use. The tool can also take significant time to normalize multiple EMR vendors' data, and some clients felt support is insufficient once they go live with the HIE. One client said dbMotion is "trying" and has a good product, but the vendor's implementation services and after-install support "left them wanting… [T]heir product is newer technology, so we are early in the adoption curve, and dbMotion's project implementation techniques are not good."