Not all health information exchanges have successfully bridged the interoperability gap. A recent KLAS report on HIE vendors evaluated how well they deliver on their promises.
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Siemans acquired MobileMD in 2011. According to the report, early customer feedback describes high satisfaction, primarily driven by service and proactive engagement with physicians. The system's group is known to directly support physicians for health systems and work one-on-one to ensure adoption. Often, the report added, satisfaction scores drop once an acquisition occurs, but MobileMD's scores have remained high and haven't suffered. One client, according to the study, reported that the vendor still feels like a "niche vendor" and maintains a focus on being active with training and support. Additionally, clients say the connectivity is good, but implementations can take longer than expected. Clients would also like to see better reporting.
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