Healthcare // Leadership
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7/25/2014
09:02 AM
Susan M. Reese
Susan M. Reese
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Healthcare Collaboration Across 3 Generations

Patients may see 50 different hospital employees during treatment. Don't let different collaboration styles among your multigenerational staff hinder patient care.

weigh each generation's work style and preferences to create a "win-win" outcome -- one that addresses individual needs while delivering an effective solution for the entire organization.

One proven framework is the "3 Es of Multigenerational Collaboration," where each "E" represents a style of implementing technology and management best practices that is:

  • Easy to use -- critical for Baby Boomers
  • Efficient -- a best fit for Gen X employees
  • Engaging -- in a way Millenials will expect and appreciate

One example of the 3 Es is a business-focused social media application that promotes communication, collaboration, and productivity. Collaboration technology represents a significant opportunity. According to recent research from McKinsey, social technologies can help companies raise the productivity of knowledge workers by 20%-25%.

Now healthcare organizations can provide an application that is intuitive and familiar -- even for Baby Boomers -- to help engage employees and enable them to share best practices, resolve staffing challenges, or address day-to-day issues themselves.

For example, rather than trying to track down all employees or posting a paper message on a bulletin board, a manager could upload a policy change in the application, see which employees read it, remind other employees, and even audit who took the appropriate action.

Other examples include:

  • Communicate a sudden need for additional employees to take shifts due to a natural disaster, flu epidemic, or other extraordinary event.
  • Share information gained from bed huddle meetings to a larger group.
  • Foster collaboration between inexperienced and experienced nurses to build highly effective teams that increase patient safety and quality care.
  • Provide means to communicate better why certain shifts are important for nurses to select during self-scheduling because they impact staffing the most (e.g., special event).

Improved collaboration, improved results
Today, it's crucial to manage healthcare employees, both to maintain the organization's competitive edge and to deliver the highest levels of patient care possible. Today's most innovative healthcare organizations are discovering that collaboration technology can bring out the best in all generations to encourage information sharing, engage employees, and make teams more effective. As a result, they are better able to bridge the generational gap and deliver the results that matter most.

Has meeting regulatory requirements gone from high priority to the only priority for healthcare IT? Read Health IT Priorities: No Breathing Room, an InformationWeek Healthcare digital issue.

Susan M. Reese has more than 35 years of clinical, managerial, and administrative experience in multi-facility, community hospital, and integrated delivery networks. Her credentials include MBA, RN, and CPHIMS. Susan brings expertise in clinical and financial operations ... View Full Bio
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@sreeseRNMBA
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@sreeseRNMBA,
User Rank: Apprentice
7/28/2014 | 11:23:34 AM
Re: It's Amazing Gex X Is Acknowledged
We can't forget our Generation Xers!
@sreeseRNMBA
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@sreeseRNMBA,
User Rank: Apprentice
7/28/2014 | 11:22:10 AM
Re: under-implemented IT
Thanks for the comment. Under implemented IT is a real problem. I would guess that many IT solutions are only 30% utilized. Implementation fatigue is also an issue with under utilization.
nasimson
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nasimson,
User Rank: Ninja
7/28/2014 | 6:48:48 AM
under-implemented IT
> Patients may see 50 different hospital employees during treatment.

Thats so true Susan. Your blog hits the nail on its head. Thank God, I have had to experience hospitals only rarely; but even then I experienced under-implemented IT. Part of the reason is generational gap among hospital staff.

Susan this piece really reflects its coming from someone who has 25 years of experience in the field.
asksqn
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asksqn,
User Rank: Ninja
7/26/2014 | 4:22:23 PM
It's Amazing Gex X Is Acknowledged
Color me impressed and kudos to the writer.  This is one of the rare pieces I've encountered that actually acknowledges that a generation exists between the Boomers and the Millennials!  Ordinarily, anything communicated is of, by for or about predominantly Boomers with Millennials inching ever so slowly into the limelight.  All that being said, although the multigenerational working tips are great, there will always be problem chlildren who are unwilling to play nice in the sandbox with the other kids.
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