This PHR lets patients obtain and manage their personal health records, request medications and refills/renewals, send notes to physicians and/or office staff, and request appointments or lab and test result consultations with physicians online via its webVisit feature. Another popular feature of RelayHealth's PHR is its patient satisfaction surveys. RelayHealth says its consumer feedback indicates that patients appreciate the time savings that they experience. Because patients have 24/7 customer service support, they feel more connected to their physicians and staff members, the vendor says. In addition, questions and concerns can be addressed more quickly, and follow-up for chronic conditions is more efficient, the vendor says.