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6/20/2014
03:15 PM
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Florida Hospital Shows Power Of Patient Engagement

Florida Hospital Celebration Health uses GetWellNetwork software to improve patient care and build a culture of empowerment.

Nurses use the system to help patients' health once they leave Florida Hospital Celebration's four walls. Coordinators designed educational programs for their specific specialties, and physicians include their pre-selected videos in one place on GetWellNetwork. Patients view these videos from their room's TV or via the patient portal once they leave the facility.

"I can order them on the system and it automatically goes to their television. All their meds they go home with, they can read about before they go home with them," says Ambrogio. "It is a lifestyle we want to promote to our patients. If we prescribe some videos, they're not always going to remember them when they're here, but from the home portal they can review them at any time."

Florida Hospital Celebration Health's gym and spa are open to the public. (Image: InformationWeek)
Florida Hospital Celebration Health's gym and spa are open to the public.
(Image: InformationWeek)

Florida Hospital Celebration is considering ways of further integrating its role in patients' lives and keeping them healthy. The hospital -- with its comfortable lobby, free valet parking, and red blazer-clad attendants -- more closely resembles a hotel than a hospital. A high-end gym, open to the public, encourages consumers to assimilate the hospital into their daily lives. The portal, GetWellNetwork, videos, and other technologies could also keep patients on a healthy track and out of the hospital, said Reeder.

"We want to look at ways we can leverage technology to keep those patients engaged," she says. "Again, we're trying to keep them engaged so as soon as they leave they don't feel everyone's washed their hands of them."

 
Alison Diana has written about technology and business for more than 20 years. She was editor, contributors, at Internet Evolution; editor-in-chief of 21st Century IT; and managing editor, sections, at CRN. She has also written for eWeek, Baseline Magazine, Redmond Channel ... View Full Bio

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SaneIT
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SaneIT,
User Rank: Ninja
6/24/2014 | 7:26:58 AM
Re: Getting everyone involved
I agree with you somewhat but I look at it this way.  Even if a patient doesn't understand the information it does open up lines of communication and gives them a prompt for conversation with medical staff.  Even if you don't know what all the words mean it is important to know what is happening even if it is just for being able to explain it to another doctor later.  I know several people who have told me that they were diagnosed with a condition and when we got deeper into the conversation I realized that it wasn't what they were diagnosed with.  They were mixing up terms that sounded similar.  In day to day life it probably wouldn't do much damage aside from arguments about the definition of their condition.  The problem arises when they have an emergency and give medical personnel bad information.  I'm not saying the system is perfect and that it will educate everyone but I think it is better than what I have seen in the past in terms of spreading good information to patients.
tzubair
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tzubair,
User Rank: Moderator
6/24/2014 | 3:58:18 AM
Re: 360 Degree Healthcare
"the only downside is that hospitals will have to spend time, passing on a clear message to the patients that it's an invite for collaboration -- not an invite to practice medicine during their stay"

@Brian: I don't think it will take a lot to bring about a change in the behavior of patients where they'd want to collaborate with the doctors and the hospital staff. I do agree that they might feel that they're more empowered and can take decisions on their own given that they have so much informtation, but you're right that has to be curtailed.
tzubair
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tzubair,
User Rank: Moderator
6/24/2014 | 2:19:51 AM
Re: Getting everyone involved
"  Putting this kind of information in front of a patient means that the experience will go more smoothly and they will leave with a better understanding of what was done while they were admitted."

@SaneIT: I agree that transparency about what's going on with the treatment might be a very useful feature for the patients but there might another side to it. Some patients might not fully understand the information they recive and might interpret it in their own ways. Some might even get scared of it. I think it's essential to ensure that only the information that's easy to understand and will not scare the patients away should be displayed.
SaneIT
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SaneIT,
User Rank: Ninja
6/23/2014 | 7:41:35 AM
Getting everyone involved
I can see some benefits of a patient knowing what is going on even without being a health care professional.  Not many people enjoy being in a hospital and just being there tends to stress people out.  Giving them more information but not overwhelming them means that when they leave that they will be more likely to stay engaged and be aware of their health.  So many times when you visit someone in a hospital you hear that the patient is waiting on something or other and they really aren't sure what they are waiting on.  Putting this kind of information in front of a patient means that the experience will go more smoothly and they will leave with a better understanding of what was done while they were admitted.
Ariella
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Ariella,
User Rank: Ninja
6/22/2014 | 2:24:58 PM
Re: 360 Degree Healthcare
The results speak for themselves with all the saved time, faster responses, and  the hospital's heart failure readmission rates drop of nealry 50%. 
Brian.Dean
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Brian.Dean,
User Rank: Ninja
6/21/2014 | 6:43:08 AM
360 Degree Healthcare
If the patient is involved in their treatment, then it makes the entire process efficient. The patient knows what the healthcare physician is trying to accomplish, the means by which they hope to accomplish the treatment and the active participation level that will be required by the patient to help the physician accomplish these goals, as quickly as possible. The patient's morale will also be boosted, because during in-house hospital recovery, they would gain a sense of learning something new.

Overall, it a collaborative system, the only downside is that hospitals will have to spend time, passing on a clear message to the patients that it's an invite for collaboration -- not an invite to practice medicine during their stay.   
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