Healthcare // Patient Tools
News
12/2/2013
03:58 PM
Connect Directly
Twitter
RSS
E-Mail

Rackspace CTO Engates Analyzes HealthCare.gov Meltdown

John Engates went to the White House Monday to get a closer look at what went wrong with HealthCare.gov. Unlike actor Jimmy Stewart's Mr. Smith, Engates came away from Washington saying this problem can be fixed.

Comment  | 
Print  | 
Comments
Newest First  |  Oldest First  |  Threaded View
WKash
50%
50%
WKash,
User Rank: Author
12/3/2013 | 8:37:32 PM
400 Bug fixes
The fact that there were 400 issues needing immediate fixing is one clear indication that the site was not ready to be released, and that the managment disciplines were clearly not where they needed to be.
Charlie Babcock
50%
50%
Charlie Babcock,
User Rank: Author
12/3/2013 | 8:31:47 PM
They said it was fixed, but it's not
Through an applicant's personal experience, Pro Publica reports that there are still long wait times for pages to load--a minute or more-- an endless circle of tasks and ultimately, an error message, saying come back later. Ugh.http://www.propublica.org/article/new-and-improved-healthcare-dot-gov-has-same-old-problems?utm_source=et&utm_medium=email&utm_campaign=dailynewsletter
Laurianne
50%
50%
Laurianne,
User Rank: Author
12/3/2013 | 10:53:00 AM
Ringing the alarm bell
For those of you who have worked on both sides of this fence, where is it harder to ring the alarm bell, as Engates mentions: On the gov IT side or the private sector IT side?
RobPreston
50%
50%
RobPreston,
User Rank: Author
12/3/2013 | 10:15:03 AM
Re: 'Hundreds' of bug fixes might have helped
There's a couple of big differences between this government IT failure and a big enterprise IT failure. Lack of accountability--which heads rolled? And the sheer magnitude of the failure: the website supporting the signature effort of the Obama administration, a site under development for more than three years, didn't work. Imagine if Amazon.com had spent three years building a site for the 2013 holiday season and it simply didn't work.  
Li Tan
50%
50%
Li Tan,
User Rank: Ninja
12/2/2013 | 11:52:41 PM
Re: 'Hundreds' of bug fixes might have helped
From techical perspective, I don't think there is any concrete difference between federal government and big enterprise. The same kind of mistake can happen with government project as well. The scalability is a tough issue since it mainly depends on your architecture - is it flexible enough to acccommodate future growth? 
David F. Carr
50%
50%
David F. Carr,
User Rank: Author
12/2/2013 | 6:25:34 PM
Re: 'Hundreds' of bug fixes might have helped
The story I have coming tomorrow, from the perspective of a couple of web scalability experts, suggests that the planning failures of HealthCare.gov are not so different from those businesses often make when they run into scalability snafus.
WKash
50%
50%
WKash,
User Rank: Author
12/2/2013 | 5:29:26 PM
Re: 'Hundreds' of bug fixes might have helped
It's hard not to be impressed with a White House showing, especailly with quality players like Jeff Zients, Todd Park, Steven VanRoekel, and Denis McDonough.  But what the federal government still does poorly is properly invest  in a team of top-level, highly qualified program management leaders at the outset for programs like this before they got started, not after a project needs fixing.

 
cbabcock
50%
50%
cbabcock,
User Rank: Strategist
12/2/2013 | 4:38:42 PM
'Hundreds' of bug fixes might have helped
Rackspace CTO John Engates made his comments on Wednesday, before Thanksgiving. HealthCare.gov "quarterback" Jeffrey Zients confirmed his analysis of what's wrong and seemed to have taken some of Engates advice when he spoke to the press on Sunday, after Thanksgiving, citing "hundreds" of bug fixes. 
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Tech Digest - September 10, 2014
A high-scale relational database? NoSQL database? Hadoop? Event-processing technology? When it comes to big data, one size doesn't fit all. Here's how to decide.
Flash Poll
Video
Slideshows
Twitter Feed
InformationWeek Radio
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.