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Healthcare // Policy & Regulation
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12/3/2013
12:36 PM
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How I'd Fix HealthCare.gov: Extend Health CEO

Government shouldn't be in the business of trying to provide "a spectacular user experience," says head of the largest Medicare insurance exchange operator.

Bryce Williams, CEO, Extend Health.
Bryce Williams, CEO, Extend Health.

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David F. Carr
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David F. Carr,
User Rank: Author
12/6/2013 | 11:35:31 AM
Re: spectacular experience
Wow, a positive comment about the DMV! Glad to know they've got something on the ball in your state.
mak63
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mak63,
User Rank: Ninja
12/5/2013 | 6:46:01 PM
spectacular experience
I agree with Mr Williams that the gov is not in the business to provide a spectacular customer experience, nevertheless, it doesn't mean they can not provide a pleasant experience, I recently renew my driver licence online (CA DL). I very much enjoyed the whole process. It was easy and satisfying,
WKash
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50%
WKash,
User Rank: Author
12/3/2013 | 6:08:32 PM
Zients
Jeffrey D. Zients is indeed "one of the smartest guys we know in this space." The question will be, will he have the time and authority to build a stronger program management team than he found before he moves on to become director of the National Economic Council at the White House on January 1.
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