HIP Invests In Employees, Too - InformationWeek
IoT
IoT
News
News
9/20/2002
08:24 AM
50%
50%
RELATED EVENTS
The Real Impact of a Data Security Breach
Aug 02, 2017
In this webcast, experts discuss the real losses associated with a breach, both in the data center ...Read More>>

HIP Invests In Employees, Too

Executives at HIP Health Plan of New York know that investment in IT can make or break a company. What they're learning is that IT also can serve as an investment in employees.

Last year, the HMO created HIP University. Employees can choose from a variety of general-business and technical subjects and take interactive courses to advance their knowledge. Some classes are taught in groups, with each person at his or her own computer in a classroom. Others are offered online. Students access the material through a custom-designed portal and click through a hyperlinked landscape of animated screens.

Each course, custom-designed by HIP in Macromedia Dreamweaver and Flash, is bubbling with video. One popular class, "Listen Up -- A Listening Skills Course," features play-acted videos of co-workers interrupting and ignoring each other. Other topics include leadership building and ethics.

New hires must take five classes by a certain date, and employees are expected to take at least two a year, though many take more. Even president and chief operating officer Dan McGowan has taken courses, including a mandatory sexual-harassment class.

For HIP, the benefit of the program is better-informed and highly skilled employees, while workers benefit by developing their careers faster. Says McGowan, "If you've taken the curriculum, you can chart your own career path."

Return to main story, "HMO Takes The Pain Out Of Customer Service"

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
IT Strategies to Conquer the Cloud
Chances are your organization is adopting cloud computing in one way or another -- or in multiple ways. Understanding the skills you need and how cloud affects IT operations and networking will help you adapt.
Video
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll