Cloud // Software as a Service
News
7/15/2011
11:44 AM
Connect Directly
LinkedIn
Google+
Twitter
RSS
E-Mail
50%
50%
Repost This

How Cloud Collaboration Boosts Efficiency

HyperOffice focuses on simple task management and email integration. Here’s how one SMB uses the hosted collaboration suite to meet Fortune 500 expectations.

Nimble Contact Integrates Connections Across Mail, Social Networks
Slideshow: Nimble Contact Integrates Connections Across Mail, Social Networks
(click image for larger view and for slideshow)
Erich de la Fuente runs a SMB with a big footprint.

Because Miami-based EDF Communications is a public relations and strategic communications with a multilingual and multicultural focus, it has offices and freelance representatives everywhere from Washington, D.C., to Mexico City and Columbia. One of Fuente's tools for holding it all together is online collaboration with HyperOffice, which offers a suite of software as a service products.

"We share documents on a regular basis, and this is really about efficiency--it saves a lot of time," Fuente said in an interview. "That turns into money because we have more time to service our clients and also to go after new business. Time is money, especially for a small business, and people expect us to react as if we were a Fortune 500."

HyperOffice President Farzin Arsanjani, a co-founder of the company, said small businesses have just as great a need for collaboration software as large ones, but they typically lack the resources to implement it on their own. HyperOffice aims to provide an all-in-one collaboration system, provided with or without hosted email, that covers document management, tasks and calendars, and other routine business activities. Customers often start with the collaboration suite alone because they already have an email system, but including email allows them to do things like easily convert an incoming email to a task assignment, he said.

Unlike Google Apps, this cloud product doesn't provide its own online document editing, instead it assumes users will download documents or check them into its repository, but work with them in desktop software. Pricing starts at $44.99 per month for 5 users for the collaboration product, or $54.94 with email service included.

HyperOffice also offers a HyperBase online database product, which is sold with some consulting hours included to help clients create custom applications.

Arsanjani said HyperOffice also wins some customers within departments of larger companies--in the typical SaaS scenario where a manager believes he can get a better response from an outside vendor than from corporate IT. Although HyperOffice sometimes replaces existing software, such as SharePoint, in most cases the cloud service is brought in to provide capabilities the organization didn't have at all before, he said.

Fuente said that was true in his case, although he had his staff try several other Web-based software products before settling on this one. "I wanted to have team buy-in before we moved forward," he said, but as soon as his employees tried HyperOffice he got an "overwhelming response" that it was the right pick. Document collaboration is critical for his firm, which is always working to develop press releases and other communications "and we always want to make sure we have the right version," he said.

At the 2011 InformationWeek 500 Conference, C-level executives from leading global companies will gather to discuss how their organizations are turbo-charging business execution and growth--how their accelerated enterprises manage cash more effectively, invest more wisely, delight customers more consistently, manage risk more profitably. The conference will feature a range of keynote, panel, and workshop sessions. St. Regis Monarch Beach, Calif., Sept. 11-13. Find out more and register.

Comment  | 
Print  | 
More Insights
The next wave in APM
The next wave in APM
Find out how to get the benefits of application monitoring while avoiding the complexity and performance headaches.
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Elite 100 - 2014
Our InformationWeek Elite 100 issue -- our 26th ranking of technology innovators -- shines a spotlight on businesses that are succeeding because of their digital strategies. We take a close at look at the top five companies in this year's ranking and the eight winners of our Business Innovation awards, and offer 20 great ideas that you can use in your company. We also provide a ranked list of our Elite 100 innovators.
Video
Slideshows
Twitter Feed
Audio Interviews
Archived Audio Interviews
GE is a leader in combining connected devices and advanced analytics in pursuit of practical goals like less downtime, lower operating costs, and higher throughput. At GIO Power & Water, CIO Jim Fowler is part of the team exploring how to apply these techniques to some of the world's essential infrastructure, from power plants to water treatment systems. Join us, and bring your questions, as we talk about what's ahead.