HP Goes For CRM, In A Big Way - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Software // Enterprise Applications
News
7/30/2003
03:10 PM
50%
50%

HP Goes For CRM, In A Big Way

Siebel says the deployment of its CRM software at HP to the tune of some 40,000 seats could be the largest CRM installation ever.

Siebel Systems Inc. announced today what it believes to be the largest implementation of customer-relationship management software ever. Its eBusiness Applications have been chosen as the core platform technology for a customer-relationship management consolidation initiative by Hewlett-Packard, the company says.

The effort could involve as many 40,000 seats. HP had been using a number of different CRM applications across its business channels, but by using Siebel CRM it will be able to create a unified system that will lead to reduced operational costs, said Mike Overly, vice president of customer operations for HP Global Operations, in a statement.

"We estimate that the Siebel deployment will return IT savings in the range of tens of millions of dollars," Overly said.

The effort will consolidate HP's direct and indirect sales channels, which include thousands of direct-sales representatives, marketing professionals, contact-center representatives, and hundreds of thousands of partner resellers, he said.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
Commentary
Get Your Enterprise Ready for 5G
Mary E. Shacklett, Mary E. Shacklett,  1/14/2020
Commentary
Modern App Dev: An Enterprise Guide
Cathleen Gagne, Managing Editor, InformationWeek,  1/5/2020
Slideshows
9 Ways to Improve IT and Operational Efficiencies in 2020
Cynthia Harvey, Freelance Journalist, InformationWeek,  1/2/2020
White Papers
Register for InformationWeek Newsletters
Video
Current Issue
The Cloud Gets Ready for the 20's
This IT Trend Report explores how cloud computing is being shaped for the next phase in its maturation. It will help enterprise IT decision makers and business leaders understand some of the key trends reflected emerging cloud concepts and technologies, and in enterprise cloud usage patterns. Get it today!
Slideshows
Flash Poll