In an Android Central forum poll, not as many respondents reported a crack in their device, with 12.32% (35) responding yes, and 87.68% (249) saying they did not.
However, users who have found a crack are responding in various forums that they have not done anything to cause the problem, such as dropping the phone or hitting it against something. When they report the issue to local stores, responses have been varied. Some users said they are being told the crack is not a known issue at this time and so they cannot receive a free replacement; others said they were offered a refurbished model if they were within 30 days of purchasing the phone.
As early as mid June, users started complaining about the issue in forums. One visitor to a Sprint forum wrote, "I suggest if anyone else has this issue to call in and report it, at least that way we can have Sprint know and record it on their system as a known issue." Another wrote in an HTC forum, "Everyone do yourself [sic] a favor and look at your power button. See anything out of the ordinary? Like a crack in the housing around the button." Another visitor to the HTC forum wrote that even though the device has been kept in a case, the problem still occurred. "…Sprint claims that HTC has not said this is an official manufacturing defect so they refuse [to] exchange my phone for a non-cracked version."
This is not the first time users have complained about the EVO 4G. In June, users complained about problems with the touchscreen separating from the device and causing light leakage.
Sprint launched the EVO 4G on June 4 for $199 and said it set a single-day sales record, although the company later acknowledged it overestimated how many EVO 4G units it actually sold. Since its debut, it has been a strong competitor to Apple's iPhone.