09:08 PM
Irwin Lazar
Irwin Lazar
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I Can't Get No Satisfaction (Or Maybe I Can?)

GetSatisfaction is an interesting new approach to leveraging the power of the Web for fun (and maybe profit)? The idea is to create an open market place for customer support. Got a question about a particular company or product? Go to, enter your question, and hopefully within a few minutes you get a response via e-mail from someone in that company. There's a pretty compelling business model there if you can leverage this sort of service to reduce calls to your contact centers. There's also some interesting opportunities to meld this service with microblogging services such as Twitter.

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The Business of Going Digital
The Business of Going Digital
Digital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.
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