GetSatisfaction is an interesting new approach to leveraging the power of the Web for fun (and maybe profit)? The idea is to create an open market place for customer support. Got a question about a particular company or product? Go to http://getsatisfaction.com/, enter your question, and hopefully within a few minutes you get a response via e-mail from someone in that company. There's a pretty compelling business model there if you can leverage this sort of service to reduce calls to your contact centers. There's also some interesting opportunities to meld this service with microblogging services such as Twitter.
IT's Reputation: What the Data SaysInformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business really views IT's performance in delivering services - and, more important, powering innovation. Our results suggest IT leaders should worry less about whether they're getting enough resources and more about the relationships they have with business unit peers.
What The Business Really Thinks Of IT: 3 Hard TruthsThey say perception is reality. If so, many in-house IT departments have reason to worry. InformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business views IT's performance in delivering services - and, more important, powering innovation. The news isn't great.
InformationWeek Must Reads Oct. 21, 2014InformationWeek's new Must Reads is a compendium of our best recent coverage of digital strategy. Learn why you should learn to embrace DevOps, how to avoid roadblocks for digital projects, what the five steps to API management are, and more.