News
Commentary
12/12/2008
09:08 PM
Irwin Lazar
Irwin Lazar
Commentary
Connect Directly
Twitter
RSS
E-Mail
50%
50%

I Can't Get No Satisfaction (Or Maybe I Can?)

GetSatisfaction is an interesting new approach to leveraging the power of the Web for fun (and maybe profit)? The idea is to create an open market place for customer support. Got a question about a particular company or product? Go to http://getsatisfaction.com/, enter your question, and hopefully within a few minutes you get a response via e-mail from someone in that company. There's a pretty compelling business model there if you can leverage this sort of service to reduce calls to your contact centers. There's also some interesting opportunities to meld this service with microblogging services such as Twitter.

Comment  | 
Print  | 
More Insights
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Elite 100 Digital Issue, April 2015
The 27th annual ranking of the leading US users of business technology
Video
Slideshows
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Join us for a roundup of the top stories on InformationWeek.com for the week of April 19, 2015.
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.