During his keynote speech at VoiceCon today, IBM Lotus boss Mike Rhodin announced the acquisition of white-label webconferencing service provider WebDialogs. The WebDialogs service will be offered within the Lotus Sametime unified communications client. Rhodin and Executive IT Architect Ron Sebastian also outlined new features of the Sametime 8 client and positioned Sametime at the core of their ever increasing unified communications and collaboration product footprint. Rhodin also announced a partnership with Siemens to develop a middleware solution dubbed "Lotus Sametime Unified Telephony." The offering will provide the glue between Sametime and diverse PBX environments, provide users with control over incoming call routing and integrate voice into Sametime's presence capabilities.
The Business of Going DigitalDigital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.
What The Business Really Thinks Of IT: 3 Hard TruthsThey say perception is reality. If so, many in-house IT departments have reason to worry. InformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business views IT's performance in delivering services - and, more important, powering innovation. The news isn't great.