IBM, Cambridge Push For Increased Funding For Service Innovation - InformationWeek
Cloud // Software as a Service
11:05 AM
Faster, More Effective Response With Threat Intelligence & Orchestration Playboo
Aug 31, 2017
Finding ways to increase speed, accuracy, and efficiency when responding to threats should be the ...Read More>>

IBM, Cambridge Push For Increased Funding For Service Innovation

The report encourages universities to offer courses in service science, management, and engineering and urges governments to provide more funds for research.

Governments, businesses, and universities should push for more support and funding for service innovation, according to a recent report.

The University of Cambridge and IBM released a report Monday that calls for doubling funds for service education and research to generate prosperity and increase global competitiveness. The report, "Succeeding through Service Innovation," consists of contributions from more than 100 academics and business leaders around the globe. It is based on an international symposium that was held at Cambridge last summer and sponsored by IBM and BAE Systems.

The report states that transportation, communications, and health care account for most of the economy, but those sectors fail to gain support equal to levels in manufacturing and technology research. While service systems have increased in scale and complexity, management of service networks of people, technology, and institutions has lagged behind, the report found.

"Business models are changing and there are enormous opportunities for companies and economies that are able to integrate science, technology, production and service," Professor Mike Gregory, head of the Institute for Manufacturing at Cambridge University Engineering Department, said in a news announcement.

The report encourages universities to offer courses in service science, management, and engineering (SSME) so graduates will understand how to work beyond traditional boundaries. It says researchers should address big business and societal challenges by using an interdisciplinary approach. It urges governments to fund SSME education and research, while working with businesses and universities to fuel service innovation. Finally, the report calls on businesses to create employment policies and career paths that encourage "adaptive innovators," while funding and supporting service research and education.

Service jobs outnumbered agricultural and manufacturing jobs around the glob for the first time in 2007, according to the United Nation's International Labour Organization. The service sector accounts for more than 80% of the U.S. gross domestic product. But a report from RTI International states that R&D investment in services in developed countries generally accounts for less than one-third of R&D spending.

Comment  | 
Print  | 
More Insights
Newest First  |  Oldest First  |  Threaded View
How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
IT Strategies to Conquer the Cloud
Chances are your organization is adopting cloud computing in one way or another -- or in multiple ways. Understanding the skills you need and how cloud affects IT operations and networking will help you adapt.
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll