The first important decision a company must make regarding Web conferencing is whether to go with a service provider or deploy software and servers on-site. There are benefits and drawbacks to both. Consider two examples:
"We already have lots of applications to manage," says Patricia Gardner, practice support manager in the firm's Silicon Valley office. "Our network is a pretty complex creature. The less we have to add and complicate matters, the better."
The firm signed up for WebEx Communications Inc.'s subscription service, and it has no intention of looking elsewhere. "If it's not broke, don't fix it," Gardner says.
Compare that to the $3,000 a month the company had been paying for WebEx's service, plus $8,000 a month or more in teleconferencing charges, and Datatec earned a return on its Sonexis investment in just two months.
Best of all, Kandel says, "it's brought a new sense of unity to the company." Having the system in-house lets people conference at will, without considering whether they need budget approval or have reached their department's conferencing allowance. Taking those concerns away practically makes collaboration a sure thing.
Return to: Web Conferencing Embraced
Illustration by Rich Lillash