InformationWeek: The Business Value of Technology

InformationWeek: The Business Value of Technology
e2 Conference & Expo - Boston 2013

Informationweek Influencer

Neil Pearce

Neil Pearce (@neiljpearce)

Twitter Bio:
IT Director CIO Leader Vodafone Telecoms Mobile BP Energy Tesco Retail - Business Technology Leadership all about The Customer (Mountain Biking and Cosmology)
Location:
London
Website:
http://neiljpearce.com

Neil Pearce's
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Bill Schrier Scott Fenton Shelly Kramer wadearnold Rick Holgate Rick Chlopan Michael Skaff bjorg Mark Samuels Richard Conyard JP Morgenthal CASUDI Sarah Doody IWKeditors Tom Graves Hilary Mason Jeffrey Rodman CIO UK Editor Anil Dash James Urquhart Michael Fauscette urbandata Andi Mann Robin MacNab Chris Loope infoworld Rob Boerman monkchips Mark Thiele SearchCIO.com Greg Lowe David Carter Denise Dubie John Moore Steve Robert Chuck Hollis Laurianne McLaughlin CIO.com CTOvision Neil Pearce Stephen Nolen ITworld SearchCIO-Midmarket jvasishtha Mike Briercliffe Larry Dignan Eric D. Brown Vivek Wadhwa Dept. of Technology Gagan Saxena Network World #CIOForum Stephen Shankland jmscotty Mario Cruz CTO List Tom Hood

Neil Pearce's Selections From the Web

On July 9, thousands of Canadians and hundreds of thousands of people worldwide could be without access to the internet after the FBI shuts down temporary DNS servers used to assist victims of a massive internet fraud ring.

The FBI and international law enforcement caught the people behind Rove Digital in 2011. (REUTERS/Chris Morgan/Idaho National Laboratory)Canadians affected by DNSChanger (CBC News)Victims of DNSChanger may not even know they're infected until the FBI's temporary servers go offline. (REUTERS/John Adkisson)

All computers that still use these servers will meet a virtual brick wall on July 9 and be unable to connect to

In a meeting with one such middle manager where she too was present, he got the meeting started on the wrong foot. He said "Are you folks really ready for a strategic discussion ? First fix the email system that keeps breaking down before we can get down to serious business !". Not that the email system had failed in the last six months, the experiences of the past continued to color the perceptions of progress negating any gains. And that is a story for another time.

The process of transforming to a strategic CIO is not a task that is accomplished over night. It is a complicated focused effort of applying the necessary competencies and skills to lead the IT organization to effectively partner with the business to create sustainable business value. Let us explore each of the five steps.CIOs need to get their house in order if they are going to effectively build the trust and working relationship necessary to partner with the business. The basic services provided to the business by IT has to work effectively. Email, telephony, order entry, shipping, finance and other applications that support the business need

Just three years ago, CIOs were riding high. They had multi-million dollar project budgets, and pretty much full control over IT across the enterprise. But following the global financial crisis and the rise of the consumerization of IT, a lot of things have changed about the role. I would argue there are now four distinct personas of the next-generation CIO, as follows: With this kind of persona, the focus is on trying to reduce costs, to do more with less. It’s all about operational efficiency and keeping the lights on. That can account for as much as 60% to 70% of an organization’s IT budget.Part of the job here is to bring together the IT

Few skilled positions, if any, are further apart than the CMO and CIO. The former is known for being creative and extroverted, the latter technical and introverted.  Yet an IBM 2012 State of Marketing Survey concluded that this unlikely couple must learn to work together or their organization risks becoming less competitive. In other words, both CMO and CIO will increasingly become less effective apart â but more effective together.

It is a well-worn debate: When companies identify needs that may be met by engaging vendor partners, should they turn to large, established players or small up-starts? All things being equal, most companies tend to hire the established player, as there is a perception that the risk is lower.  Just as the old adage of “no one ever got fired for hiring IBM” suggests, many people think that partnering with a larger vendor will be less risky for several reasons. The larger vendor has a longer track-record. It has likely dealt with a wide array of complex customers of different sizes, and it has the financial history to suggest that it will not soon

The majority of European business leaders do not believe that IT is a facilitator for achieving their business priorities.

Market research firm Vanson Bourne questioned 650 business and IT leaders across Europe - with a third of them based in the UK - and found that 72 percent of the business leaders had no faith in IT helping them to hit their business targets.

In addition, two-thirds of the IT leaders acknowledged the lack of faith, with 67 percent saying they do not believe "that the business considers IT systems a help".

In the survey executives cited improving customer service and engagement (70 percent)

The IT organization and especially the CIO are under the gun these days like never before. The need to respond quickly, think globally, act sustainably, be strategic, and lead from the front have put a strain on IT organizations that few are prepared to handle effectively.  Technology solutions and businesses now measure change in days, or weeks, instead of months or years as was the case in the recent past. The accelerating pace of change means the CIO and his/her staff must be able to adapt teams and technologies lined up, new skills developed and strategic plans modified in rapid iteration cycles.  An entirely new way of thinking is needed

This guest post comes from my colleague, Joseph A di Paolantonio.  His coverage of the Internet of Things is part of Constellation Research’s Data to Decisions business theme.

The Internet of Things, the Connected World, the Smart Planet… All these terms indicate that the number of devices connected to, communicating through, and building relationships on the Internet has exceeded the number of humans using the Internet. But what does this really mean? Is it about the number of devices, and what devices? Is

Quick question: what is the #1 job of a CIO? Hmm, good question, eh? Although this should really be part of the definition of information technology, I’m pretty sure that we could sit around and debate just exactly what is the #1 job of a CIO all day; however, I’m also pretty sure that we could agree that bringing innovation into the business has to be one of the top jobs of both the CIO and the entire IT department. Now the big question is just exactly how should we go about doing this? Let’s face it – social media has arrived. All too often the IT department may find itself sitting on the outskirts of this phenomena. As CIO, you are going

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