Just as providers begin to accept that they must improve the "patient experience"â€”like always delivering care with courtesy and respectâ€”to score well on their Hospital Consumer Assessment of Healthcare Provider and Systems (HCAHPS) surveys, a new approach to measuring quality has arrived on the scene. This one, however, promises to revolutionize the customer survey.
These new sampling tools ask patients to tell doctors the result of their treatment regimen, on their own terms after they returned home:
Susannah Fox is an Associate Director of the Pew Internet & American Life Project, a non-partisan, non-profit organization which studies the social impact of the internet. She has contributed to this blog since its inception, before its affiliation with the Society for Participatory Medicine, and is not a member of the Society. Follow her on Twitter: @SusannahFoxSurvey data is a snapshot of a population, a moment captured in numbers, like vital signs: height, weight, temperature, blood pressure, etc. People build trend lines and watch for changes, shifting strategies as they make educated guesses about what’s going on. What’s holding steady?
Crowdfunding—the new, hip way to raise money for early-stage technologies and interesting projects—has found a happy home in the world of high-tech, where many people are eager to experiment with new models and new approaches.
The founders of MedStartr, a crowdfunding platform for medical technologies, say that it will. On the 4th of July, the site will go live, with dozens of health-related technologies and services looking for benefactors.
“Working with start-ups, I’ve seen a big bottleneck when it comes to getting funded and getting on the market. If patients could get involved, and
For whatever reason – whether it’s budget, time, buy-in or understanding – healthcare hasn’t fully embraced social media. But luckily the ePatient movement has already—perhaps unknowingly—done the grunt work and outlined the tenets of realizing social media’s value in healthcare. Patient engagement thought leaders, such as Dave deBronkart (@ePatientDave), have been indirectly driving home the values of optimal social media use for quite some time.In the following Perspectives by Fenton + TEDMED video, ePatientDave with commentary from James Merlino, Chief Experience Officer at the Cleveland Clinic, outline the “5 Es of the ePatient,” which parallel
I am an advocate for the (intelligent and creative) use of social media in Medicine and the rest of Healthcare.Although I am a nurse and many of you only listen to other physicians (that’s cool, I get that), we nurses tend to be the most social in the industry and we are the ones who have your back – which is why it’s fitting that you receive this letter from a nurse.I mention these things because I want you to know that I am in no way a Luddite in the area of “Social Media Healthcare”.I am happy that more and more of you are starting to understand that social and other digital software can have important roles to play in connecting with others
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